Refund policy

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A basic return policy for a women’s fashion store must prioritize transparency to minimize disputes over worn or seasonal items. You can copy and customize the standard template below for your boutique or online store:

[Insert Store Name] Return Policy

We want you to love your new style! If your purchase is not quite right, we are happy to help you process a return or exchange.

Return Window

30 Days: Items must be returned or postmarked within 30 days of the original purchase date (or delivery date for online orders).

Condition of Items

To be eligible for a full refund or exchange, items must meet the following strict criteria:

Unworn & Unwashed: Items must have no visible signs of wear, makeup, deodorant, or perfume.

Tags Attached: All original clothing tags and designer labels must be securely attached.

Original Packaging: Shoes and accessories must be returned in their original box or packaging.

Exclusions (Final Sale)

For hygienic and clearance purposes, the following items cannot be returned or exchanged:

Clearance Items: Any items marked as "Final Sale".

Intimates: Bodysuits, lingerie, undergarments, and swimwear.

Accessories: Earrings, hair accessories, and cosmetics.

Refund Process

Proof of Purchase: A valid receipt, gift receipt, or online order number is required.

Original Payment: Refunds will be issued back to your original payment method.

Processing Time: Please allow 3–5 business days for us to process your return once received.

Shipping & Fees

Online Returns: Customers are responsible for return shipping costs unless the item arrived damaged.

In-Store Returns: Online purchases can be returned in person at our physical store for free.